Refund Policy
Effective date: 25 July 2026 Last updated: 30 July 2026
This Refund Policy applies to paid subscriptions purchased through RotaChief (Pro and Advance plans). Payments are processed by our third-party payment processor, and refunds (where applicable) are issued through that processor.
1. Free trial
New customers receive a 7-day Pro trial with full access to paid features. No payment details are required to start your trial.
If you choose not to upgrade before your trial ends, your account will automatically move to the Free plan. Your data will remain available, subject to the limits of the Free plan.
You won't be charged automatically at the end of your trial unless you choose to upgrade to a paid plan.
2. New subscriptions — 7-day refund window
If you subscribe to a paid plan and aren't satisfied within 7 days of your first payment, contact us at hello@rotachief.com and we'll issue a full refund.
3. After the 7-day window
- You can cancel your subscription at any time from your account settings, or by contacting us.
- When you cancel, you will retain access to your paid plan's features until the end of your current billing period. Your subscription will not renew after that.
- We do not provide partial or pro-rated refunds for unused time within a billing period after the initial 7-day window has passed.
4. Billing errors
If you believe you were charged incorrectly (e.g., a duplicate charge, wrong plan, or a charge after you canceled), contact us at hello@rotachief.com with your account details. We will investigate and issue a refund where a billing error is confirmed.
5. Downgrades
If you downgrade from a higher plan to a lower one (e.g., Advance to Pro, or Pro to Free) mid-cycle, the downgrade takes effect at the end of your current billing period. We do not refund the difference for the remaining time on your current plan.
6. How refunds are processed
Approved refunds are processed by our payment processor back to your original payment method and may take several business days to appear, depending on your bank or card provider.
7. Chargebacks
If you have a billing concern, please contact us directly first at hello@rotachief.com — we're generally able to resolve issues faster than a card chargeback. Chargebacks may result in temporary suspension of your account while the dispute is investigated.
8. Exceptional circumstances
We may, at our discretion, issue a refund outside the terms of this policy in genuine exceptional circumstances — for example, a confirmed billing error, a prolonged service outage, or another situation we consider fair to remedy. This discretion does not create an obligation for us to issue refunds in other cases not covered by this policy.
9. Contact us
Questions about billing or refunds:
Email: hello@rotachief.com